Effective Date: July 22, 2025
This Privacy Policy describes how we collect, use, and disclose the Personal Data you provide through our website (“Site”).
This Privacy Policy also describes the choices available to you regarding our use of your Personal Data and how you can access the information. We respect your privacy and take protecting it seriously.
This Site is operated by Reload Trucking (a company duly registered under the laws of the State of Delaware, with principal offices at +1 (589) 500 9010) and its affiliates (collectively the “Provider”, “we”, or “us”).
The Privacy Policy governs how the Provider uses, collects, and discloses the information gathered from or provided by users of this Site located in the United States.
This Privacy Policy should be read together with our Terms of Service. Unless otherwise defined in this Privacy Policy, capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Service.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you disagree with this Privacy Policy, you should refrain from using our Site.
By accessing or using our Site, you agree to this Privacy Policy.
1. Definitions
1.1. “Personal Data” means information related to an identified or identifiable natural person.
1.2. “GDPR” means EU General Data Protection Regulation.
1.3. “CCPA” means California Consumer Privacy Act.
2. Use by Users from the United States and Outside the United States
2.1. The Site is intended for use only by users located in the United States and Canada.
2.2. If you are located in the United States, by providing Personal Data to us, you consent to processing as prescribed in this Privacy Policy.
2.3. If you are located outside of the United States (other than Canada), by providing Personal Data to us, you consent to the transfer of your information to the United States or our data storage locations.
2.4. We do not intentionally collect data from EU persons.
2.5. If you are in Canada, the Canadian Privacy Policy Statement governs your use of the Site.
3. Scope of this Privacy Policy
This Privacy Policy applies only to this Site and not to other sites operated by us or others.
4. The Information We Collect
We may collect your full name, email address, mailing address, phone number, and business information such as trucking experience and equipment used.
5. The Information We Collect Automatically
We collect information like your IP address, browser type, usage patterns, and device details. This is used for analytics, improvement, and security.
6. Our Use of Your Information
We may use your data to:
Provide services and communication
Evaluate cooperation opportunities
Send relevant information or updates
Improve the Site and our services
Comply with legal obligations
We do not sell your Personal Data.
7. Permitted Disclosure
We may share your Personal Data with:
Affiliates of Reload Trucking
Legal or financial advisers
Government bodies as required
Successors in case of company restructuring
All third parties must protect your data and follow legal standards.
8. Service Providers
We may employ third parties to help operate the Site, respond to messages, or analyze usage. They will only access your Personal Data to perform these tasks on our behalf.
9. Cookies
We use cookies for essential functionality and analytics.
You can reject all cookies except strictly necessary ones.
We use first-party and third-party cookies (e.g., from analytics and advertising services).
Strictly Necessary Cookies are always active.
We do not use marketing or preference cookies.
10. Security
We implement technical and organizational measures to secure your data. However, no online method is 100% secure, and we cannot guarantee absolute protection.
11. Children
This Site is not intended for users under the age of 18. We do not knowingly collect data from children.
12. Users from the EU
If you are an EU resident:
You may access, correct, or object to the use of your Personal Data.
You may request data deletion or restriction.
To exercise these rights, contact us at info@reloadtrucking.shop.
You may file a complaint with your local data protection authority.
13. Data Retention and Deletion
We retain your Personal Data as long as necessary for the purpose collected or as required by law. For tax purposes, we may keep your data for 12 months after you stop being a user.
14. Updating Contact and Personal Data
To update your contact or personal information, please email us at info@reloadtrucking.shop.
15. Do Not Track Signals
Our Site may not respond to "Do Not Track" signals from browsers.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Continued use of the Site after changes constitutes your acceptance of the revised policy.
17. Contact Us
For questions or concerns, contact:
Reload Trucking
Phone: +1 (589) 500 9010
Email: info@reloadtrucking.shop
18. SMS Consent Communication
Your phone number will not be shared with third parties for marketing purposes.
19. Message Frequency
Message frequency varies; for example, you may receive up to 100 SMS messages per week.
20. SMS Fees
Standard messaging and data rates may apply depending on your carrier and location.
21. Opt-In, Opt-Out, and Help Options
You can opt in via:
Verbal consent
Online forms
Email
You can opt out anytime by replying “STOP” or emailing info@reloadtrucking.shop. For help, reply “HELP” or email us.
22. Types of Messages
You may receive:
Load offers and availability requests
Load confirmations and updates
Special instructions (e.g., photographs)
Status updates
You may opt out at any time.
Canada Privacy Statement
Effective Date: December 12, 2023
This Statement applies to individuals in Canada and works alongside our main Privacy Policy.
1. Scope
Applies to all Personal Data collected from Canadian users.
2. Definitions
"Agent" refers to any party that uses data solely on behalf of Reload Trucking.
3. Consent
By providing Personal Data, you consent to its collection and use per this Statement and our Privacy Policy. We will only use it for identified purposes and will not disclose it without your consent unless required by law.
4. Security
We take reasonable measures to protect your data but cannot guarantee absolute security.
5. Data Integrity
We keep data accurate, current, and relevant for the purpose it was collected.
6. Access
You may request access to your Personal Data or ask to correct or delete it by contacting info@reloadtrucking.shop.
7. Governing Law
This Statement is governed by the laws of Ontario, Canada, and applicable federal laws.
Claims must be brought within six months from the date of occurrence.
8. Changes
We may update this Statement and will post any changes on the Site.
9. Contact
To contact us or register a complaint:
Reload Trucking
Phone: +1 (589) 500 9010
Email: info@reloadtrucking.shop
Address: 7901 4Th St.N STE 14862 St.petersburg FL 33702 United States